Refunds and cancellation.
Written plainly, because a refund policy nobody can follow is the same as not having one.
This summarises clauses 10 and 10A of the AXIOM Services Agreement, which is the binding version.
Websites: 7 days to change your mind
If you decide against it within 7 days of paying, tell us and we refund the build fee in full. Any reason, or none at all. Email billing@axiomsolutions.dev or call 0729717922. We give you this whether or not the law requires it in your case.
What happens when you take it
The agreement ends, we take the site offline, your licence to use it ends with it, and any monthly fee stops. Nothing further is owed either way.
After 7 days
The build fee is not refundable. By then you have seen the site, approved it, paid for it, and it is yours. If something about it is wrong, that is a different conversation and one we would rather have — see below.
Cancelling the monthly care plan
Cancel at any time, yourself, from your billing page. No notice period, no phone call, no cancellation fee. It runs to the end of the month you have paid for and then stops; that final month is not pro-rated. You are never locked into a term.
WhatsApp assistants and phone answering
These are monthly subscriptions that start the moment you pay: the assistant starts answering your customers, and we start paying for its messages, AI and — with phone answering — your phone number and call minutes. You ask for that start when you sign up, so the 7-day cooling-off above doesn’t apply, and monthly fees, extra replies and extra call minutes are not refundable. Cancel any time from your billing page: it runs to the end of the month you’ve paid for and then stops, with no notice period and no fee. Unused replies, minutes and top-ups don’t roll over. When phone answering ends we release the number, so stop forwarding your calls to it first.
If we get it wrong
If the site or your assistant is not what we agreed, tell us and we fix it. If we cannot fix it, you get your money back for the part that is wrong, whenever that is — the 7 days above are for changing your mind, not for holding us to our own work. Nothing here takes away any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.
How a refund reaches you
Refunds go back to the card you paid with, through Paystack. We start it within 3 working days of agreeing it, and your bank usually takes a further 5 to 10 working days to show it. Either way it is with you inside 30 days.
Questions about a payment or a refund: billing@axiomsolutions.dev · 0729717922
AXIOM WEB (PTY) LTD · Registration number K2026177931